Carter's Canada Reviews

Got online 2 set of baby bodysuite in 2 diffrent sizes. Got the same size. Try for a week to leave messages and emails- no response from customer service after you paid- be concern!

I had a horrible experience with a customer service agent at phone number *******117. He was extremely rude. We were gifted an pair of boots that were bought online. They were too small and I was looking for clarification about how we can return them. He proceeded to tell me that he could do nothing to help and that I needed to go into a physical store to return the item. However, our stores are in full lockdown due to covid and when I brought that up, he basically told me that wasn't his problem. I wanted to speak to his manager but he claimed he doesn't have a manager. I asked to file a complaint and he claimed there was no way to file a complaint. I have never seen worse customer service, or return policy, in my life and plan to never shop here and plan to steer everyone and anyone away from this store if possible. Buyer beware!

They have the worst customer service. After shipping me the all the wrong items ($100 spent), after i specifically advised the representative that if the entire order is not in stock to not ship, they shipped half the order anyway and they will not refund my money for their mistake. I have to wait for that order to arrive, send it back then once they recieve wait 5 days for my refund. Ridiculous during Christmas time. In the meantime they still have not refunded my original order, even with the items missing now.

I Love Carters I've Shopped Here For Years And I'll Continue Now For My Grandbaby

Went to shop at Carters Wem store today for my son's winter jacket. I am so pleased with the service that I had to write this review. The store was about to close but the sales person Jinia was so helpful and so friendly that I ended up buying way more than I thought I would buy. She showed me the PJs and also helped me picking up outfits for my son also she had good knowledge about the winter accessories and boots and guided me through my entire shopping. Absolutely happy with my purchases and service from her. Will shop again at this store. Way to go girl...

This is my first experience ordering online and it’s been terrible. After seeing a dress online that my daughter really likes and is needed for first communion, I decided to order this online as after phoning all three stores in Edmonton for a week, the dress is still not available in store. I received shipment information from a company called T Force. I company I’ve never heard of and only ordered because on the website the company states shipping is with Canada post and the online service rep also told me Canada post. The shipment failed to arrive. I submitted 2 inquiries with the shipping company, but never heard back. I called osh kosh and they said they would resend the shipment. I asked that it be sent via Canada post this time, but the agent told me she couldn’t do that. It’s up to the warehouse to decide how they ship. I haven’t received shipment confirmation yet. I am hoping this dress makes it and I won’t have to scramble to find something last minute. Also, I don’t intend to order anything online again.